Last updated: 17 Feb, 2025
This privacy notice for Speechko (“Company,” “we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
- Use our online platform, Speechko.
- Engage with us in other related ways, including through sales, marketing, or support.
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
What personal information do we process?
When you use, visit, or navigate our Services, we may process personal information depending on how you interact with Speechko, the choices you make, and the features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we receive any information from third parties?
We do not receive any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal requirements. We may also process your information for other purposes with your consent.
Additionally, we may use the audio files you upload to Speechko to enhance our system and improve the quality of our voice cloning technology. Your data may be utilized for model training, algorithm improvements, and AI enhancements, ensuring better performance for all users.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.
How do we keep your information safe?
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights?
Depending on where you are located, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?
The easiest way to exercise your rights is by contacting us at [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you register on the Services, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or contact us.
Personal Information Provided by You:
The personal information we collect depends on your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we may collect includes the following:
- Names
- Email address
- Passwords
- Payment information (like debit/credit card numbers)
- Uploaded files (including audio files used for voice cloning)
Sensitive Information:
We do not process sensitive information.
Payment Data:
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number) and the security code associated with your payment instrument. All payment data is stored by our payment processor, Stripe. You may find their privacy notice here: https://stripe.com/privacy.
All personal information you provide must be true, complete, and accurate. You must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or device characteristics — is collected automatically when you use our Services.
We automatically collect certain information when you use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is needed primarily to maintain the security and operation of our Services and for internal analytics and reporting.
Like many businesses, we also collect information through cookies and similar technologies.
2. REFUND POLICY
We do not offer refunds except in cases where a user has accidentally purchased the same product multiple times. If you believe you have been charged multiple times for the same purchase, please contact us at [email protected], and we will review your request.
3. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information as long as necessary to fulfill the purposes described in this privacy notice, unless required by law.
We will only retain your personal information for as long as it is necessary for the purposes outlined in this privacy notice, unless a longer retention period is required or allowed by law (for example, for tax, accounting, or other legal obligations).
When we no longer have a legitimate business need to process your information, we will either delete or anonymize it. If deletion isn’t possible (for instance, because it is stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.
4. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have any questions or comments, you can reach our Data Protection Officer (DPO) by email at [email protected].
5. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Depending on your country’s laws, you may have the right to access, change, or delete your data. To request access, updates, or deletion of your personal information, please email [email protected].